Latest COVID-19 updates

Important information

  • Face masks or coverings must be worn at the restaurant and at the customer.
  • The pickup and delivery of all orders must be contact-free .
  • Stay at least 1.5 metres apart from other people at all times.
  • Wash your hands with soap and water regularly, or use hand sanitiser.
  • Clean your bags with food-safe cleaning products before you work and regularly during.

Update - Monday 8 February

Curfew extended

The national curfew that was first introduced on Saturday January 23rd, has now been extended until at least March 2nd. Check the update right below to see how you can keep riding during the curfew.

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Update - Friday 22 January

Introduction of curfew

Earlier this week the Prime Minister announced that due to a high number of COVID-19 cases, The Netherlands enforced stricter measures immediately. These include the introduction of a curfew as of Saturday January 23rd, between 9:00 pm and 4:30 am.

The authorities have indicated that food delivery remains permitted during the curfew. This means you can continue to provide services as a rider in the usual way. 

Proof of exemption from curfew
If you wish to provide services after 9pm, we advise you to complete the following documents and carry them with you in case you encounter law enforcement. These will enable you to prove to the authorities that you are not subject to the curfew whilst providing services.

(Note: the government has not produced a declaration form specifically for self-employed contractors. Government advice (availablehere) states that self-employed persons should complete and sign the ‘Employer’ declaration form, listing the party they provide services to on the form. Completing the form in this way will not impact your status as a self-employed contractor.)

Please see below for Deliveroo’s details to be included on the Employer declaration form.

Voorbeeld Verklaring

The government has confirmed that you can carry these documents in either  printed or digital format. For more information about the documents, please check government.nl.

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Update - Friday 9 October

Stricter Measures

Pickup and delivery of all food must be contact-free.
This is to help protect the safety and health of everyone in The Netherlandsas the COVID-19 outbreak continues. 

Contact-free pick up
We have asked all of our restaurant partners to introduce contact-free pick up for Deliveroo riders. We have also sent them signs to display at their properties so that others will understand and respect these new safety measures. 

This means restaurants will:

  • Continue to properly seal all packaging and bags using tape or stickers
  • Create a waiting area for riders inside the restaurant where they can wait at least 1 metre apart from each other
  • Create a waiting area for other riders outside the restaurant
  • Create pick up areas, as far from food preparation as possible, that means no direct contact between riders and restaurant staff will be required to pick up an order 
  • Have someone from their team manage pickups during busy times 
  • Make sure that only 1 order at a time is collected from the pickup area
  • Make soap and water or hand sanitising gel available to riders whenever possible

Restaurant wait times may be impacted because of this exceptional situation, so we ask for your patience and understanding during this time.  

Contact-free delivery 
Every time a customer places a new order, ‘Contact-free delivery’ will be automatically selected. We have sent an email to our customers to tell them that all orders will be delivered this way from now on. Follow these steps when making a contact-free delivery:

  1. Let the customer know you’ve arrived 
  2. Leave the order outside the customer’s door 
  3. Step back at least 1 metre and wait nearby for the customer to collect it
  4. Mark the order as delivered only when you’ve seen the customer collect it

Helping protect the safety of our riders, restaurant partners and customers is extremely important during this time. With this in mind, please make sure every delivery you make is contact-free. If we receive several reports about a rider not following the contact-free safety measures mandated by the government, their Supplier Agreement could be terminated.

If the order contains age-restricted products (alcohol) you should still follow Deliveroo’s alcohol policy. Ask the customer to hold their ID up for you to check, but don’t take it from them.

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Update - Wednesday 15 March

Measures COVID-19

At Deliveroo we take the safety of our riders, restaurants, and customers extremely seriously, in particular at this time when reports of COVID-19(coronavirus) are increasing.

The Government has announced that all restaurants will be closed across The Netherlands until April 6th. However, delivery will still take place.Customers can continue to order from restaurants on Deliveroo.

This means you are still able to work when you want and can pick up orders from our restaurant partners.

We are also in touch with all our restaurant partners and have let them know they can still provide food delivery services through Deliveroo. We have also asked them to make soap, water, hand sanitiser and disinfectant wipes available to riders wherever possible.

You can find more information and guidance on staying safe during COVID-19 here. For the most recent updates on COVID-19, please check RIVM’s website.

Below is a set of small but important steps you can take to help achieve this. We will keep this, and you, updated as the situation progresses.

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Staying safe while working with Deliveroo

  • Make sure to regularly wash and wipe down your Deliveroo kit or clothes you wear while riding.
  • Wash your hands with soap and water thoroughly before you go online, and carry a bottle of hand sanitiser with you so you can keep them clean throughout your time on the road.
  • Always store food in your thermal bag to help minimise the risk exposure to any potentially infectious airborne material.
  • Seal your bag as soon as you’ve packed an order and keep it closed until you’ve reached the customer’s location.
  • Regularly check the RIVM website to keep up to date on the advice that they provide.
  • Do not log in if you begin to feel unwell or display any symptoms of COVID-19. Seek medical attention straight away and avoid close contact with others.
  • Immediately notify us if you have tested positive for COVID-19. We will need to contact any restaurant partners and customers who you may have come into contact with during that period, so we can check whether they are experiencing symptoms of COVID-19.